Shop policies

Last updated on 20 September, 2022


Thank you for visiting our online shop, Dolcetesoromio. We take great pleasure in designing and working up the items offered, whether they’re knitted, crocheted or sewn.
Our home studio is smoke-free and pet-free, and we use only quality materials, mostly cotton, alpaca, mohair and non-allergic materials.
Doll clothing may also feature buttons, bows or other small embellishments, so please note that they are not meant for children under three years or any child who still put toys in their mouth.
If you have any questions please contact us!

Accepted payment methods: Credit cards, PayPal.


Returns and exchanges

For any question and problems concerning your order, please contact us. We make sure to find a good solution. Hope you will be very pleased with your purchase.

Items can be returned within 10 days of delivery in original pristine condition and you will receive your refund, except shipping costs and a 30% of non refundable advance payment, since your order was custom made or made to order. We do not refund cuistom made products in full payment amount, since it took our time and material to hand-make your order.
Buyers are responsible for return shipping charges.



We accept PayPal and credit card payments. Custom orders require 30% payment in advance, that is non refundable.

All items have to be prepaid as they are made to order. Therefore, it takes a certain amount of time before your doll is shipped. Please note that each doll takes a certain amount of time to make by hand.



Ready made items will be shipped within 3-5 working days of receiving payment (by International priority airmail) and packaged well in order to ensure safe arrival.
You will be notified by email as soon as your order has been shipped.

Custom made orders are shipped when ready. Please, take note that it takes rom 7 days up to 21 days to make a doll. We make our dolls all by hand and they are unique products. When the custom made doll is prepared, you will receive an email, so we can procede to shipping your order.

Orders will be shipped to the address listed on your PayPal registration or the address you specify. Please contact us if you would like your purchase shipped to another address.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred.